The collection of the faulty mobile device will be via Courier on the Collection Day. Collection times are set out in the table below subject to any extensions as may be required:
| Delivery location | Service request received | Delivery time |
|---|---|---|
| Klang Valley | ||
| Ampang, Bangsar, Bandar Baru Selayang, Bandar Sri Damansara, Bandar Utama, Bangi, Batu Caves, Bukit Damansara, Bukit Kiara, Cheras, Cyberjaya, Damansara Jaya, Damansara Town Centre, Damansara Utama, Gombak, Kajang Town Area, Kepong, Klang, Kota Damansara, Kuala Lumpur, Maluri, Miharja, Petaling Jaya, Port Klang, Puchong, Pudu, Putrajaya, Segambut, Setapak, Sentul, Sri Hartamas, Sri Petaling, Sungai Buloh, Shah Alam, Subang Jaya, Sungai Besi, Taman Melawati, Taman Tun Dr Ismail, USJ and Wangsa Maju. | From 9am - 6pm Mon - Frl (business days) | Upto 3 working days |
| Major Cities | ||
| Johor Bahru, Melaka, Kuantan, Ipoh, Pulau Pinang, Butterworth, Seremban, Kota Bharu, Kuala Terengganu, Alor Setar, Kangar, Kota Kinabalu and Kuching | From 9am - 6pm Mon - Frl (business days) | Upto 5 working days |
| Other Areas | ||
| Sandakan, Tawau, Labuan, Lahad Datu, Bintulu, Miri, Sibu, Beaufort, Kudat, Keningau, Kota Marudu, Kota Belud, Lawas, Papar, Ranau, Sipitang, Semporna, Tambunan, Tenom, Bau, Betong, Kapit, Limbang, Lundu, Marudi, Mukah, Seri Aman, Serian, Seratok and all other areas not within definitions of Klang Valley and Major Cities, | From 9am - 6pm Mon - Frl (business days) | Between 7 to 10 working days |
For delivery times not falling on a Delivery Day, the delivery will occur on the next Delivery Day
Many mobile devices incur mechanical failure after its manufacturer’s warranty has expired, which is why at InstaCover, we have ExtendedWarrantythat willcatertowards your smartphone. Here are some pointers on why you should purchase this program.
Your subscription will not be transferred to your new smartphone
Once you have been charged with the subscription fee, you will not be allowed to cancel your subscription.
Refund Timeline : up to 14 business days
For refund related enquiries, please contact InstaCover by sending an email to instacover@compasia.com
Customers can ONLY request for refund before the validation process is completed.
Once we have validated the information and the service has been approved for Device Care ( Welcome Letter and Terms and Conditions will be emailed to the customer ), the customer will not be able to request for a refund as the service has already began.
You can see sample Terms & Conditions here. We will send you an email with your plan's Terms & Conditions after you purchase your plan.
Over 50 million mobile devices a year incur damage, which is why at InstaCover, we have Replace Plus to cater to your smartphone’s needs. Here are some pointers on why you should purchase this program.
Based on the InstaCover quotation on your mobile application / website Link
InstaCover doesn’t include loss and theft coverage in our plans so that we can pass the savings onto our customers, while providing them with the coverage they do need: fast, flexible protection for device swap which means that you can swap your enrolled device with a like for like device; no questions asked!
Services request fees
| Tier | Device Value | Service Request Fees |
|---|---|---|
| 1 | 1 - 500 | RM60.00 |
| 2 | 501 - 1,000 | RM120.00 |
| 3 | 1,001 - 1,500 | RM200.00 |
| 4 | 1,501 - 2,000 | RM270,00 |
| 5 | 2,001 - 2,500 | RM350.00 |
| 6 | 2,501 - 3,000 | RM420.00 |
| 7 | 3,001 - 3,500 | RM500.00 |
| 8 | 3,501 - 4,000 | RM570.00 |
| 9 | 4,001 - 4,500 | RM650.00 |
| 10 | 4,501 - 5,000 | RM720.00 |
| 11 | 5,001-5,500 | RM800.00 |
| Delivery location | Service request received | Delivery time |
|---|---|---|
| Klang Valley | ||
| Ampang, Bangsar, Bandar Baru Selayang, Bandar Sri Damansara, Bandar Utama, Bangi, Batu Caves, Bukit Damansara, Bukit Kiara, Cheras, Cyberjaya, Damansara Jaya, Damansara Town Centre, Damansara Utama, Gombak, Kajang Town Area, Kepong, Klang, Kota Damansara, Kuala Lumpur, Maluri, Miharja, Petaling Jaya, Port Klang, Puchong, Pudu, Putrajaya, Segambut, Setapak, Sentul, Sri Hartamas, Sri Petaling, Sungai Buloh, Shah Alam, Subang Jaya, Sungai Besi, Taman Melawati, Taman Tun Dr Ismail, USJ and Wangsa Maju. | From 9am - 6pm Mon - Frl (business days) | Up to 3 working days |
| Major Cities | ||
| Johor Bahru, Melaka, Kuantan, Ipoh, Pulau Pinang, Butterworth, Seremban, Kota Bharu, Kuala Terengganu, Alor Setar, Kangar, Kota Kinabalu and Kuching | From 9am - 6pm Mon - Frl (business days) | Up to 5 working days |
| Other Areas | ||
| Sandakan, Tawau, Labuan, Lahad Datu, Bintulu, Miri, Sibu, Beaufort, Kudat, Keningau, Kota Marudu, Kota Belud, Lawas, Papar, Ranau, Sipitang, Semporna, Tambunan, Tenom, Bau, Betong, Kapit, Limbang, Lundu, Marudi, Mukah, Seri Aman, Serian, Seratok and all other areas not within definitions of Klang Valley and Major Cities, | From 9am - 6pm Mon - Frl (business days) | Between 7 to 10 working days |
For delivery times not falling on a Delivery Day, the delivery will occur on the next Delivery Day.
InstaCover will arrange for the defective device to be collected from you.
The device will be sent to the service partner for device diagnosis. Once confirmed the cause of the malfunction is due to warranty defect; the functional device will be returned to you within 7 working days
Refund Timeline : up to 14 business days
For refund related enquiries, please contact InstaCover by sending an email to instacover@compasia.com
Customers can ONLY request for refund before the validation process is completed.
Once we have validated the information and the service has been approved for Device Care ( Welcome Letter and Terms and Conditions will be emailed to the customer ), the customer will not be able to request for a refund as the service has already began.
You can see sample Terms & Conditions here. We will send you an email with your plan's Terms & Conditions after you purchase your plan.